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Webshop ledluxexport.com responsible processer of personal data is LedLux Export OÜ (register code 12936698).

What personal information we process
• name, phone number and e-mail address
• order delivery address
• bank account number
• cost of goods and data related to payments (purchase history)
• customer support information

For what purpose do we process personal data

We use personal data to manage customer orders and deliver goods.
We use the purchase history data (purchase date, goods, quantity, customer data) to compile an overview of the purchased goods and to analyze customer preferences.
We use the bank account number for refunds.
We process personal data such as e-mail, telephone number, customer name in order to resolve issues related to the goods (customer support).
We use the IP addresses or other network identifiers of the online store user to compile online user statistics for the online store.

Legal basis

We process personal data only for the purpose of fulfilling the contract concluded with the customer.

To whom we forward personal data

We provide personal information to the online store's customer support to manage purchases and purchase history and to solve customer problems.
We will forward your name, telephone number and e-mail address to the transport service provider chosen by the customer. In the case of goods delivered by courier, we will also forward the customer's address

Security and data access

The employees of the online store have access to personal data, in order to resolve technical issues related to the use of the online store and to provide customer support services.
We implement appropriate security measures (including administrative, technical and physical measures) to protect personal data from accidental and unlawful destruction, loss or unauthorized access and disclosure
The transfer of personal data to the authorized processors of the online store (eg transport service provider and data hosting) takes place on the basis of agreements concluded between the online store and the authorized processors. Authorized processors are obliged to ensure appropriate safeguards for the processing of personal data

Access and correction of personal data

Personal data can be accessed and corrections to data can be made by logging in to the online store´s user profile. If the purchase has been made without a user account, personal data can be accessed via customer support.

Withdrawal of consent

If the processing of personal data takes place on the basis of the customer's consent, the customer has the right to withdraw the consent by notifying our customer support by e-mail.

Preservation

When closing the customer account of the online store, personal data will be deleted.
If a purchase has been made in the online store without a customer account, we will keep the purchase history for three years.
In the event of disputes related to payments and consumers, we will retain personal data until the claim is met or until the end of requirement expiration date.

Deletion

To delete personal information, please contact our customer support via email.

Newsletter notifications

We will use your e-mail address and telephone number to send newsletters if the customer has given their consent.

Solving arguments

Disputes related to the processing of personal data are resolved through customer support by e-mail info@ledluxexport.com. Complaints can also be submitted to the data protection supervisory authority: The Data Protection Inspectorate / Andmekaitse Inspektsioon info@aki.ee